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Safety First: Best Practices in Water Heater Troubleshooting

A well-functioning water heater is crucial when it comes to ensuring a constant supply of hot water in our homes. However, even the most reliable…

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Ro Bylow

00:04 16 Jul 25

We needed some major work done consisting of cutting thru a wall in our living room to get to the pipes in the master bedroom. And Corey came over and was so polite and focused on what it was going to consist of and did a wonderful job and the cost was very reasonable I am so happy we had Rock water to do the work . Thanks again for your job you have come to our rescue again

Tish Martin

16:02 14 Jul 25

Jace did a great job flushing our two water heaters. He was very thorough and provided lots of helpful information. Thanks for the good work!

Shannon Giles

20:40 11 Jul 25

Jace was AMAZING! So friendly and great to work with

Clayton Allison

16:19 11 Jul 25

Very quick response time. Mason was very knowledgeable and professional. Very happy with our service from Rockwater plumbing.

Teresa Hand

17:25 07 Jul 25

Jace with Rockwater Plumbing was very professional and arrived in a timely matter. I recommend them very highly. I appreciate them getting here in the same day I called.

Mike T

21:24 01 Jul 25

Sam came out to my house today to fix an issue that last plumber left to fester. He was prompt, professional and is clearly an expert of his craft. This is the second time Sam was here to help us. I won't use any one with Rockwater and will always ask for my man Sam! Thanks team!!

Cat Riskus

19:30 30 Jun 25

Had scheduled a different plumber to come out this morning for a leak under my house. Thus morning, they reached out to say they needed to reschedule. Fortunately, Rockwater had same day availability and the gentleman came out earlier than expected. Very courteous, spent a lot of time on the phone with my home warranty company, and made sure I understood the issue. 10/10, would recommend.

Amy Wall

01:56 27 Jun 25

My Mother was given a prompt response to her request. Jace remedied the situation and gave her an estimate for a new water heater if she in fact needed in the nearer future. Thank you for your kind and efficient service!

Stephanie Remine

18:04 20 Jun 25

Jace was totally awesome and couldn't of been more pleased.

Cortney McCoy

00:40 01 Feb 25

What a great team! Kory was awesome! Got our main water pipe leak fixed!! The customer service from Kory and Natalie was fabulous! Informative answered all my questions, responded quickly, and kept me posted every step of the way! Will definitely use them for all my plumbing needs!

manuel jaime

21:32 31 Jan 25

Sam came out and was fantastic! Job complete, Hot showers commence!!!

Lisa Stewart

19:41 30 Jan 25

Sam was great and I’ll be using him again.

Maureen Higham

18:30 30 Jan 25

I have used Rockwater twice in the last six months. A water heater install in a difficult spot last summer and just today a clog under the house. The entire operation is very well run. They say what they’re going to do and they do it with courtesy and professionalism. Both Jace last summer and today Kory very hard workers, polite and respectful of our property and home. Natalie in the office is great to work with as well. I won’t call anyone else.

Suzanne Fulps Schuster

18:49 29 Jan 25

Rockwall Plumbing is an excellent company. I called them to take care of a leak at my mother's house, and they promptly scheduled the appointment, providing a text message stating when they would arrive. Their plumber, Kory, did a wonderful job and was very kind to my mother. Their pricing is fair, and their work is impeccable.

bill skinner

18:32 24 Jan 25

Rockwater Plumbing came out for a scheduled appointment today to review and repair a constantly leaking shower head. The plumber, Kory Lopez, was very thorough in his evaluation and explanation of the cause of the leak. He gave us an estimate for the fix for the issue, and he provided us with estimates for additional preventative options to consider. We elected to have Kory fix the problem and he went to get the parts, returned promptly, and accomplished the fix. He explained everything to us and walked us through each step as he accomplished the repair. We are very satisfied with the repair and especially Kory's engagement with us as he made the repairs. Well done!

Nathan Bjork

00:52 04 Jan 25

I've hired Rockwater Plumbing twice now, and I've been very impressed both times. Jace has been my plumber each time and he is friendly, knowledgeable, and efficient. He always arrives on time and does a great job. I especially appreciate their honesty and fair prices. I highly recommend Rockwater Plumbing!

Nathaniel Tan

16:58 20 Dec 24

NO MORE LEAKS!! Thank you Jace, Salvador, and Sam!
Projects: Repiping of Sewer and Coldwater Lines

My wife and I have lived in Burleson since 2020 and have always had plumbing issues. Our home was built in 1964, and to no surprise, we had deteriorated cast iron and copper pipes. In total, we've had 6 plumbing companies come to our property to look into our issue, and 5 of those companies either charged an arm and a leg, or simply wanted to Band-Aid the issue.

Rockwater Plumbing was the 6th company on our list for quotes. Jace came to our home and was able to diagnose the problem in about 30 minutes. EVERY plumber we contacted determined it was a sewer line issue, which was only partially the accurate. The issue was actually a break in the cold waterline. (picture attached after it was dug up)

Since we have a 2 year old daughter in the house, we were desperate to get the issue resolved quick - and with the holiday's right around the corner, we already knew finances would be tight. However, to our surprise Rockwater's quote came out 20% lower than all of the other inquires. It was a no brainer. We went with Rockwater plumbing for an complete repiping of our sewer line, going from cast iron to PVC. (Jace kindly repaired the leak at no additional charge since the dirt was already excavated.)

The work itself took about a week since we had large roots underneath our slab. Also, being an older Burleson home - there were a few snags during the project, which was really no ones fault. The team was able to resolve the problems creatively, quickly and safely.

The sewer line project went so smooth, I went ahead and did the repiping of the cold waterline as well since the hole was already dug up.

Overall, I would 100% recommend doing business with this company. The plumbers were incredibly personable, being able to explain issues with tact and discuss things with understanding and empathy. Jace even went out of his way to bring my daughter a lollipop for her birthday. Truly a pleasure doing business with everyone in this company. Even had the opportunity to call the owner and praise his group. If I ever need preventative maintenance on this new plumbing system, I'll definitely be going with Rockwater again.

Photos taken during various phases of the projects.

Jen Smith

04:06 14 Oct 24

We called Rockwater for a water leak into our master bedroom closet. Jace was awesome! He helped my husband locate the source of the leak, which was thankfully an easy fix. The customer service at Rockwater is wonderful! Being small business owners ourselves, we understand and value the importance of professionalism and great service. We will be recommending them to our clients!

William Dolan

19:06 03 Oct 24

Sam Hughes is an outstanding representative of this company. In all of our dealings with them, they have been responsive, polite, professional, and fair in price. Sam, in particular, responded on two occasions on two different days. Each time very quickly. He was informative as to what he was addressing. He gave us prices on each alternative, took the time to explain them, and recommended the most cost-effective approach. He is the epitome of a professional. I highly recommend Rockwater Plumbing. For anyone with plumbing issues living or working in their area, they should be your first call.

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Safety First: Best Practices in Water Heater Troubleshooting

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